PRIVACY POLICY
This privacy policy (hereinafter referred to as "Policy") is provided BY TIGA HOROLOGY PTE. LTD. (hereinafter referred to as "TIGA"). The terms "we," "us," and "our" refer to TIGA. This Policy sets out the basis on which we will process any personal data obtained from your use of our website (hereinafter referred to as "Website") and explains what cookies we use. All processing of your personal data will be in accordance with the applicable data protection legislation for the purposes for which the information was submitted.
We recognise the importance of your privacy and personal data, and take the security of it very seriously. Please read this Policy carefully to understand how we will process and protect your personal data. By using the Website, contacting us, subscribing to our newsletters, and buying our products and services from us, you have formed a valid consent and confirm that you accept the Policy and agree to comply with all the applicable laws and regulations.
1. PERSONAL DATA
We may process, collect, store, use, and save the following data about you when you are using our Website, contacting us by phone or email, subscribing to our newsletters, buying any products and services from us or making any enquiries. We may also ask you for information when you enter our sponsored competitions or promotions.
1.1
Your personal information such as: your name, contact number, mailing address, email address, nationality, gender, date of birth, payment details (including any bank account details), social media ID, information about your watches, and your preferences and interests.
1.2
Details of your visits to the Website, including but not limited to your Internet Protocol (IP) address, traffic data, location data, log information and other communication data.
1.3
Your payment details, including when you initially provide or update your payment information.
1.4
We may ask you to complete surveys that we use for research or improvement purposes.
1.5
We may keep a record of any correspondence when you contact us by phone or email.
1.6
You have the right to withdraw your consent at any time and request us to cease the processing, collection, or deletion of your data. However, this will not affect the validity of any earlier processing of your data that was carried out with your consent.
1.7
If you do not agree to this Policy or otherwise fail to provide some of the necessary personal information (in which case we will inform you by making this clear in our customer records), you must not use our Website or benefit from TIGA 's promotions and offers, and we might not be able to sell or provide our products and services to you.
2. USES OF THE INFORMATION
All personal information and data collected by TIGA will be treated in a strictly confidential manner. We may process and use the collected data in the following ways:
2.1
To ensure the Website is presented or displayed in an effective and practical manner, and to allow the correct functioning of all the Website's features.
2.2
To provide you with information related to the products, services, promotions, or invitations that you request from us or that may interest you.
2.3
To set up and manage your personal account or any order that you may have purchased from or otherwise received through TIGA.
2.4
In order to communicate with you, resolve your inquiries, notify you of any updates or changes in relation to our products and services, or provide assistance when you contact us by phone or email.
2.5
To personalise your use and experience of the Website, and enhance or correct any of the Website's functions. This allows us to improve our system, product offerings, and services accordingly.
2.6
To transmit your payment details via an encrypted connection to a third-party payment processor and ensure the payment process complies with security and legal protocols. This also allows us to take all required measures in relation to your online transactions, especially to prevent fraud and payment defaults.
2.7
To take security and safety measures to improve the protection of our Website and your personal data and to prevent the misuse or improper use of our services.
3. DISCLOSURE OF INFORMATION
Your personal data will only be disclosed to TIGA, the brand of TIGA HOROLOGY PTE. LTD. or any of our affiliates and authorised third parties. We may disclose your personal data to them in the following ways:
3.1
We may disclose your personal data to third-party providers in relation to the services offered to administer the Website, such as any IT service suppliers, hosting and maintenance service providers for the Website, payment service providers, fraud management service providers, or any other third parties processing personal data on our behalf. They must at all times provide the same level of security standard for your personal data as by TIGA.
3.2
We may disclose your personal data to third parties to perform duties and functions on our behalf, including fulfilling orders, delivering packages, processing credit card payments, providing customer service, sending postal mail and email, analysing data, providing marketing services or assistance and providing customised advertising. They will require access to your personal data to perform their duties and functions, but they must not use it for illegal or irrelevant purposes. They are required to process the personal data in accordance with this Policy and as permitted by applicable data protection laws.
3.3
In the event that we sell or buy any business or assets, or undergo a reorganisation of TIGA, including a merger, takeover, or demerger, we may disclose or transfer your personal data to the prospective seller, buyer of such business or assets, or the merging parties.
3.4
If we are under a legal obligation to disclose or share your personal data in order to comply with any law enforcement, authorities, or court orders; or in order to enforce or apply our terms of use and other agreements to protect the assets, intellectual property rights, or safety of TIGA or any member of our affiliates, customers, or others, we may do so. This may involve exchanging data or information with other authorised third parties for the purposes of fraud protection and credit risk reduction.
4. DATA RETENTION
To comply with legal requirements, we only retain your personal data and information for as long as necessary to fulfil the stated purposes. Your data may be stored or archived for a limited period not exceeding 10 years, unless legal obligations allow or require a longer retention period. Once the applicable retention period has ended, your data held by us will be deleted to ensure compliance with data protection laws and protect your privacy.
5. COOKIES
We will never use or install spyware to retrieve information from you. Instead, we use "cookies", which are files automatically saved by your browser and used to collect and store your data. You may disable or delete the cookies on your browser if you wish to do so. The help menu on most browsers will tell you how to stop your browser from accepting new cookies. However, we recommend that you leave the cookies turned on, as blocking all cookies might prevent you from accessing certain functions or using the full functionality of the Website.
We use the following types of cookies:
5.1
Strictly necessary cookies are required for the operation and functions of the Website. These cookies enable you to log into secure areas of the Website, such as the shopping cart. They do not track any of your personal data.
5.2
Functional cookies help enhance the Website's performance and functionality. They record information about selections you make on the Website, such as your username, language, or the region you are in.
5.3
Performance cookies are analytical cookies that monitor the Website's performance and collect information about how you use the Website. For example, they record your visits to the Website, the pages you visited, and the links you followed. However, these cookies do not collect information that identifies you, and all information is anonymous.
5.4
Social media cookies allow you to share Website content with social media platforms, such as Facebook, Instagram, YouTube, or X (formerly known as Twitter). We do not have any control over these cookies, as they are set by the social media platforms themselves.
5.5
Advertisement cookies serve an important role in delivering personalised advertisements to you on third-party websites based on your interests in our products and services during your visit to our Website. These cookies do not collect information that identifies you, and all information is anonymous.
6. GOOGLE ANALYTICS
We may use Google Analytics, an internet site analysis service provided by Google, Inc. (hereinafter referred to as "Google"), to analyse the Website's activities. The data generated by Google Analytics is subject to Google's privacy policy and will be transferred and stored by Google on servers in the United States (US). Prior to the transfer, it will be anonymised by removing the last octet of your IP address.
Google will use this information to evaluate your use of the Website and compile activity reports to provide other services relating to the Website's activity. However, Google will not link your IP address with any other data held by them.
If you do not want Google Analytics to be used in your browser, you may opt-out from the collection of your data and IP address by downloading and installing the add-on at http://tools.google.com/dlpage/gaoptout?hl=en.
For more information about Google Analytics, please see http://www.google.com/analytics/learn/privacy.html.
7. SECURITY
We take all necessary security measures with appropriate technical and organisational safeguards to protect both our and your data. This includes measures to strictly limit the maximum processing of your data. Any payment transactions with your payment details are encrypted using Secure Sockets Layer (SSL) technology. By default, we only process and use the necessary personal data that we have collected for limited, specific, and relevant purposes.
In the event that we are required by law to inform you of a breach of your personal information, we may notify you via email sent from info@tigawatches.com.
8. YOUR RIGHTS
You have the right to revoke your consent for us to process and use your personal data by sending us an email. You also have the right to request information about what data from you is being processed and its purpose, including requesting the update, correction, blocking, or deletion of your data in accordance with the laws. Alternatively, you can access, review, correct, and update your personal information at any time by accessing your registered account on the Website.
If you feel your personal data has been mishandled or if we have failed to meet your expectations, please contact us at info@tigawatches.com.
9. CHANGES TO THE POLICY
We may update or revise the Policy from time to time to ensure all the information or regulations are up-to-date. Any changes to our Policy in the future will be posted on this page and become effective immediately upon posting.
10. CONTACT
If you have any questions about this Policy, please contact us by email at info@tigawatches.com.